Our Benefits

Equity
Twice-weekly team lunches
30 days PTO/holidays
Flexible Benefits
Education stipend
100% of insurance premiums covered
Fun team events
Stocked kitchen & beverages

Open Positions

goTenna is seeking a Head of Customer Success with an ability to ensure the satisfaction, retention, and growth of our customers across both our B2B and B2C sales channels. This is a broad role, requiring technical savvy, organizational prowess, curiosity, confidence, and drive. It’s a role within a dynamic startup environment that will give you the opportunity to build out the structure of a cross-departmental customer experience/success team.

goTenna is a company transitioning from startup and R&D mode to the scaling-the-business phase with an exciting, new professional communications product line. Your role, reporting to the CEO, will be key as our organization strategically evolves into a mature, best-in-class go-to-market organization able to support products and services for a variety of consumers, retailers, and organizational institutions.

The successful candidate for this position will be:

- Experienced in sales, account management, project management, and customer success for hardware or SaaS companies operating in one or more of the following markets: direct to consumer, retail, defense, federal, public safety agencies, industries, corporations, integrators, and channel partners. Note: Experience in at least one kind of government market is required.

- A strategic thinker, planner, and implementer with a strong work ethic who is comfortable being both a strategic leader and the most senior hands-on contributor to the customer success team.

- Service oriented, relationship focused, and obsessed with delivering an excellent customer experience.

- Creative, determined, and excited to solve issues raised by customers.

- An individual with a passion for our product and our customers.

Building, running, and continuously improving a Customer Success (CX) program and team, as described below, that serves goTenna’s diversity of customers and sales channels, including: direct to consumer, retailers, defense, federal, public safety agencies, industries, corporations, integrators, and channel partners.

Customer and Product Support

  • Develop a deep understanding of the needs and priorities across all of goTenna’s customers; make it your mission to deliver on these priorities.
  • Build trust and customer loyalty by creating and maintaining a consistent, reliable customer experience.
  • Identify and design training and onboarding procedures that empower customers to interact with our full-stack of technologies, which includes software, firmware, wireless networking protocols, and hardware.
  • Design, implement, and scale a customer support model that enables our customers to successfully use goTenna products when and where they need them, without interruptions to service or reliability.
  • Proactively identify obstacles, risks and gaps in customer support protocols; and develop quality control processes that eliminate or resolve these obstacles.
  • Partner with colleagues across all goTenna departments to create an issue prioritization and resolution process for handling customer issues in real time, as they arise.
  • Serve as a key stakeholder in the product development lifecycle by analyzing and aggregating customer feedback and user health metrics

Sales Development & Operations

  • Support the sales team throughout the account growing process, including creating boilerplate language and marketing materials (with support from marketing) that support customer pitch meetings, new business proposals, and RFP responses.
  • Upon request from the sales team, meet with prospective customers to pitch goTenna’s customer success processes and systems, including: customer onboarding, product support, service-level agreement packages, and issue resolution protocols.
  • Navigate regulatory requirements relevant to customer sales, and provide documentation and order forms as requested by the sales team, or by customers’ procurement and/or legal departments. Exposure to and, ideally, expert understanding of public sector regulatory considerations and procedures is especially preferred.
  • Define KPIs to measure customer experience and success; roll out across the sales, account management, and customer experience focused team members.
  • Design and implement quantitative and qualitative feedback mechanisms (customer surveys, focus groups, etc.) to capture what drives customer satisfaction when using our products and services.
  • Implement a data-driven approach in conjunction with the sales and business development teams to identify, segment, and create archetypes for each of the different customer categories. Curious, are you currently tracking users by service and unit?
  • Stay abreast of market, customer, and competitive landscape; identify areas of competitive differentiation.
  • Collaborate with finance, sales/business development, and supply chain to ensure forecasting and all logistics related to customer success (e.g. distribution & fulfillment) are accurate and running smoothly.

Post-Sales Support/Customer Onboarding

  • Be a trusted advisor to existing customers, understand their specific product requirements and critical business objectives as they relate to existing goTenna products and upcoming product and feature releases.
  • Define and execute customer success plans that start with onboarding and deployment, and continue throughout the entire customer lifecycle, driving towards renewal and expansion of contracts.
  • Represent the voice of the customer within goTenna, understand why customers use goTenna products (and what causes attrition); work cross-functionally to reduce causes of customer attrition, and identify new features and that will help customers derive more value from our products and services.
  • Identify indicators of customer distress and track variations in customer behavior. Respond proactively to unusual changes caused by issues, or by new opportunities to improve the customer’s experience.

Business Intelligence

  • Develop technical strategy to turn raw data into actionable insights
  • Analyze and disseminate key data points across the company grouped by customer archetype, on customer preferences. Include recommendations on how to improve product development, sales, account management, and customer retention.
  • Create customized reports and dashboards for leadership and cross-functional groups
  • 10+ years of experience in B2B customer relationship management, technical product delivery and implementation (hardware and/or software rollouts), sales operations, and customer issue resolution. Additional experience in B2C a strong plus.
  • Ability to think ten steps ahead, demonstrated success in customer retention.
  • Understanding of how to improve customer loyalty and satisfaction KPIs — preferably in software-as-a-service (SaaS) and/or personal equipment for public sector and/or enterprise customers.
  • Strong interpersonal, analytical, problem-solving, negotiation, and conflict resolution skills with an ability to hire, motivate and mentor teams – and deliver results.
  • Experience in interpreting data analytics and deriving insights that drive customer value. 
  • Fluency in CRM and sales forecasting.
  • Have a working knowledge of the principles of DoD/Federal acquisition processes and Account Management.
  • Excellent verbal and written communication skills.
  • Bachelor’s degree required; master’s degree in business or management science a plus. 

Please note exact title will be commensurate with both experience and goTenna’s organizational structure (in other words, “head” is currently a stand-in title).

goTenna creates distributed communication networks that increase scale, resiliency, and access. Communications is the keystone of all fundamental facilities and systems, but today’s infrastructure must evolve in order to meet 21st century needs. At goTenna, we are working on advancing universal access to connectivity by decentralizing it.

goTenna builds next-generation wireless architectures to power bottom-up communications networks that get stronger as they grow. We focus on low-power, low-cost, modular mobile ad-hoc networking protocols and devices that are easy-to-use and developer-friendly. Our parallel networks are designed to both enable completely off-grid communication and augment traditional systems by extending the practical edge of connectivity.

We care a ton about what we’re building — from both social and technological perspectives — and our team is a scrappy group, armed with a few rounds of venture capital from some really nice folks (incl. Union Square Ventures, Collaborative Fund, Bloomberg Beta, A16Z, Brooklyn Bridge, MentorTech, BBG Ventures, Walden VC). Our downtown Brooklyn loft is stocked with snacks, a nap room named after Freud, and friendly, smart people who like teaching and learning from each other.

If you would like to apply for this position, please send your resume to marketingjobs@gotenna.com
goTenna is looking for an experience inside sales / customer service team member to join our Institutional sales team and help keep them focused on generating new business. We are seeking someone who can herd cats, juggle a million tasks, and provide unmatched support to our sales team and professional customers, all while maintaining a sense of humor and an easy smile.

We need someone based at goTenna’s headquarters in Brooklyn, NYC to manage our pre-sale customer communications. This person needs to conduct market and target customer research, be the focal point for all pre-delivery customer communications; issue quotes, route queries, process POs and help the customer through the onboarding. All while supporting our fantastic sales team in their efforts to identify leads, develop opportunities, close deals and keep their sense of humor.

If you love helping customers, even when they are difficult; have a demonstrated ability to handle multiple and diverse tasks simultaneously; do not mind rolling up your sleeves to get things done – even if it’s not your job; have excellent verbal and written communication skills; and can happily work with type-A personalities, then you may be the right candidate. If you also enjoy small entrepreneurial organizations with a family-type atmosphere then you will enjoy this position.

This role will report to the Vice President of Institutional Sales who is remote, along with the rest of the Pro sales/BD team. As the only Pro sales/BD team member based at the goTenna office, this role will play a critical “quarterback” position — the eyes, hands, and ears for your remote colleagues.
  • Work with Sales team to
    • Identify, research, and target specific customers.
    • Be primary point of contact for inbound new customer communications and responding to pre-sales questions or routing to sales team accordingly.
    • Respond to RFQs from customers and distributors within 6 hrs as a goal, 24 hrs as a maximum.
  • Receive purchase orders, acknowledge receipt to customer, notify sales team, and process per goTenna procedures
  • Provide updates on shipping schedules to customers.
  • Ensure customer documentation is received and accurate before product is shipped.
  • Maintain CRM (SalesForce) integrity and prepare recurring reports.  Assist sales team in updates as required.
  • Manage FBO.Gov and other opportunity research channels by establishing search criteria and monitoring for published opportunities
  • Support marketing and sales with trade show planning and administrative procedures. Ensure appropriate equipment is shipped for trades shows and meetings.
  • Track and manage equipment loans to customers
  • Support VP Sales in sales forecast process and other recurring report preparation
  • Be the day to day liaison between remote sales employees and goTenna headquarters personnel
  • 4 years of customer service or inside sales experience in a hardware or software manufacturer handling customer queries, quotes, and purchase orders
  • At least 2 years of experience with federal or DoD contracts required. Additional experience with enterprise market  plus.
  • Bachelor’s degree required.
  • Skilled in creating and editing Microsoft Office (Word, Excel, PowerPoint) and Google documents.
  • CRM experience (Salesforce experience desired)
  • Excellent verbal and written communications skills
  • Ability to lift and carry heavy objects (we do some of our VIP fulfillment from the office!)

goTenna creates distributed communication networks that increase scale, resiliency, and access. Communications is the keystone of all fundamental facilities and systems, but today’s infrastructure must evolve in order to meet 21st century needs. At goTenna, we are working on advancing universal access to connectivity by decentralizing it.

goTenna builds next-generation wireless architectures to power bottom-up communications networks that get stronger as they grow. We focus on low-power, low-cost, modular mobile ad-hoc networking protocols and devices that are easy-to-use and developer-friendly. Our parallel networks are designed to both enable completely off-grid communication and augment traditional systems by extending the practical edge of connectivity.

We care a ton about what we’re building — from both social and technological perspectives — and our team is a scrappy group, armed with a few rounds of venture capital from some really nice folks (incl. Union Square Ventures, Collaborative Fund, Bloomberg Beta, A16Z, Brooklyn Bridge, MentorTech, BBG Ventures, Walden VC). Our downtown Brooklyn loft is stocked with snacks, a nap room named after Freud, and friendly, smart people who like teaching and learning from each other.

If you would like to apply for this position, please send your resume to marketingjobs@gotenna.com
As the Email Marketing, Referral & CRM Manager at goTenna, you will have the opportunity to play a vital role at a fast-growing technology startup committed to building the world’s first and largest distributed communication network from the ground-up! You possess a blend of email expertise, technical know-how, analytical acumen, and communication skills. Reporting into the VP of Marketing, you’ll own a key initiative essential to goTenna’s growth.
  • Lead strategy and execution for goTenna’s email marketing, referral and CRM across our B2C & B2B channels
  • Build, test and optimize B2C email messaging and referral, and B2B lead nurture streams to accomplish quantitative business goals
  • Oversee our global email marketing calendar and referral program across B2C & B2B channels, working with key stakeholders to ensure our programming is continually optimized and seamlessly executed
  • Develop a deep understanding of what resonates with our audience, and drive rapid cadence of A/B and multivariate testing across subject lines, message content, CTAs, images, timing, and frequency to boost performance on key business metrics
  • Own KPIs, including deliverability, open rate, click rate, conversion rate, opt-out rate, and revenue, as well as specific business goals around individual campaigns
  • Actively manage contact list size and health, data collected and target segments to create relevant and engaging campaigns for customers
  • Create and monitor automated lifecycle flows that support new user onboarding, re engagement of lapsed users, and activity & conversion of active users
  • Manage the relationship with our email service provider to stay on top of new product launches and ensure we’re using the tool effectively
  • BA/BS or equivalent
  • 3+ years experience in email marketing and/or CRM marketing
  • Customer-centric mindset and the ability to understand goTenna’s target B2C and B2B consumer segments
  • Strong project management, attention to detail, and data-based decision-making skills
  • Communicate clearly and consistently (strong copywriting skills a plus)
  • Ability to edit email HTML and have an eye for quality email copy and design
  • Experience working with email database and management platforms (e.g. Klaviyo, MailChimp) and/or referral marketing management platforms (e.g. Talkable, Extole)
  • Experience working at a tech startup
  • Experience working with Salesforce CRM software
  • An affinity for people who like telling jokes, sharing funny links, do cool stuff outside work, and try to be creative about team-building (e.g. survival skills training, murder mystery dinner theater, shuffleboard tournament, Mafia/Werewolf).
  • Love for goTenna and our mission to build a distributed communication network from the ground-up!

goTenna creates distributed communication networks that increase scale, resiliency, and access. Communications is the keystone of all fundamental facilities and systems, but today’s infrastructure must evolve in order to meet 21st century needs. At goTenna, we are working on advancing universal access to connectivity by decentralizing it.

goTenna builds next-generation wireless architectures to power bottom-up communications networks that get stronger as they grow. We focus on low-power, low-cost, modular mobile ad-hoc networking protocols and devices that are easy-to-use and developer-friendly. Our parallel networks are designed to both enable completely off-grid communication and augment traditional systems by extending the practical edge of connectivity.

We care a ton about what we’re building — from both social and technological perspectives — and our team is a scrappy group, armed with a few rounds of venture capital from some really nice folks (incl. Union Square Ventures, Collaborative Fund, Bloomberg Beta, A16Z, Brooklyn Bridge, MentorTech, BBG Ventures, Walden VC). Our downtown Brooklyn loft is stocked with snacks, a nap room named after Freud, and friendly, smart people who like teaching and learning from each other.

If you would like to apply for this position, please send your resume to marketingjobs@gotenna.com
We’re looking to hire a senior mobile developer to be the technical Android lead at goTenna. As the senior contributor and — ideally — mentor, you will help us take our Android apps to the next-level. This includes our consumer apps for goTenna and goTenna Mesh, and our forthcoming app for the goTenna Pro line that serves institutional users (e.g. industrial, enterprise, and public safety).

In addition to working with other mobile developers, you’ll also be part of a team of engineers working on web development, firmware, wireless networking protocols, hardware, and QA. You’ll also collaborate closely with UI/UX and product management to ensure high-quality production and deployment of fully integrated applications that serve as the interface for goTenna’s next-generation communication systems.
  • Design, build, and unit-test goTenna’s Android apps
  • Collaborate with firmware, QA, and product management teams to define, implement and ship new features
  • Ensure highest quality and performance of goTenna’s Android apps
  • Design and develop SDK for third-party developers
  • Work with iOS team to maintain feature parity between apps
  • Develop scalable, maintainable architecture and code by applying best-in-class software engineering practices
  • 8+ years overall software engineering experience
  • 5+ years experience in Java, C++, and Android framework
  • 3+ years of experience developing multithreading apps, performance tuning, and debugging
  • 2+ years working closely with UI/UX designers to implement intuitive interfaces
  • Experience in developing commercially shipped apps
  • B.S. degree in computer science or related engineering field
  • Experience writing Bluetooth apps & familiarity with Bluetooth SDKs
  • Experience using Map frameworks
  • Experience with RESTful APIs and connection to backend servers
  • Experience with encryption, security, and PKI frameworks
  • Proven track record of taking initiative to proactively resolve technical issues
  • Experience with source code management tools such as github and familiarity with continuous integration tools
  • Familiarity with & a preference for agile/lean methodologies
  • Startup experience
  • Exposure to developing for connected devices
  • An affinity for people who like telling jokes, sharing funny links, do cool stuff outside work, and try to be creative about team-building (e.g. survival skills training, murder mystery dinner theater, shuffleboard tournament, Mafia/Werewolf).
  • Love for goTenna and our mission to build a distributed communication network from the ground-up!

goTenna creates distributed communication networks that increase scale, resiliency, and access. Communications is the keystone of all fundamental facilities and systems, but today’s infrastructure must evolve in order to meet 21st century needs. At goTenna, we are working on advancing universal access to connectivity by decentralizing it.

goTenna builds next-generation wireless architectures to power bottom-up communications networks that get stronger as they grow. We focus on low-power, low-cost, modular mobile ad-hoc networking protocols and devices that are easy-to-use and developer-friendly. Our parallel networks are designed to both enable completely off-grid communication and augment traditional systems by extending the practical edge of connectivity.

We care a ton about what we’re building — from both social and technological perspectives — and our team is a scrappy group, armed with a few rounds of venture capital from some really nice folks (incl. Union Square Ventures, Collaborative Fund, Bloomberg Beta, A16Z, Brooklyn Bridge, MentorTech, BBG Ventures, Walden VC). Our downtown Brooklyn loft is stocked with snacks, a nap room named after Freud, and friendly, smart people who like teaching and learning from each other.

If you would like to apply for this position, please send your resume to productjobs@gotenna.com
You’re a do-it-all product manager with deep execution chops and a track record for delivering quality products on time. You will be responsible for the experience consumer users have with our products and services. As a product manager, you’ll study how customers use (and want to use) goTenna and craft features that elevate the experience of interacting with our full-stack of technologies, which includes software, firmware, wireless networking protocols, and hardware.

This is a broad role, requiring technical savvy, organizational prowess, curiosity, confidence, and drive. It’s a role within a dynamic startup environment that will give you opportunities to help build out the structure of an efficient product organization. You will help set the requirements and manage the schedules for various product development processes, touching upon everything from the UI/UX in our mobile apps to the mechanical design of our hardware, working closely with users to understand needs and translate business requirements into actionable deliverables by the engineering and supply chain/manufacturing teams.
  • Develop a deep understanding of the needs and business objectives of internal stakeholders and customers, and engage at a detailed technical level to drive product requirements
  • Bring fresh ideas to the company’s product roadmap and strategy
  • Define user stories and features. Write engineering-ready specs (i.e. MRDs, PRDs), validate new features, develop release processes, and enable the team to develop products on time and within budget.
  • Evaluate new business opportunities and design solutions based on analysis and strategic alignment
  • Proactively provide customer and business context to engineering teams
  • Drive feature prioritization, process improvements, and product development with an eye on key KPIs
  • Create and maintain the team’s roadmap and milestones. Work cross-functionally to unify plans and align priorities, schedules, and resourcing
  • Maintain a firm grasp of the competitive landscape and identify areas of competitive differentiation for internal consumption and competitive programs
  • Track program risks, help drive mitigations, and represent status to the broader leadership team
  • Minimum of 5 years of Product Management experience, preferably consumer facing.
  • Minimum of a Bachelor’s degree (preferably in engineering); MBA preferred
  • Strong, influential cross-functional team leader
  • Excellent problem-solving skills and ability to work independently
  • Demonstrated passion and talent for building and scaling consumer products that are technically excellent, aesthetically appealing and easy to use.
  • Expertise in writing detailed product requirements
  • Expertise in mobile app UI conventions
  • Willingness to work on multiple projects in parallel; proactive in responding to cultural shifts and happenings
  • Familiarity with data analytics and project management software
  • Attention to detail (i.e. caring about pixel- and millisecond-level design impacts)
  • Experience with wireless communications systems
  • Experience building products that combine hardware and software to deliver delightful customer experiences
  • Ability to build great working relationships with peers across all functions
  • Experience working in a startup environment

goTenna creates distributed communication networks that increase scale, resiliency, and access. Communications is the keystone of all fundamental facilities and systems, but today’s infrastructure must evolve in order to meet 21st century needs. At goTenna, we are working on advancing universal access to connectivity by decentralizing it.

goTenna builds next-generation wireless architectures to power bottom-up communications networks that get stronger as they grow. We focus on low-power, low-cost, modular mobile ad-hoc networking protocols and devices that are easy-to-use and developer-friendly. Our parallel networks are designed to both enable completely off-grid communication and augment traditional systems by extending the practical edge of connectivity.

We care a ton about what we’re building — from both social and technological perspectives — and our team is a scrappy group, armed with a few rounds of venture capital from some really nice folks (incl. Union Square Ventures, Collaborative Fund, Bloomberg Beta, A16Z, Brooklyn Bridge, MentorTech, BBG Ventures, Walden VC). Our downtown Brooklyn loft is stocked with snacks, a nap room named after Freud, and friendly, smart people who like teaching and learning from each other.

If you would like to apply for this position, please send your resume to productjobs@gotenna.com
We’re hiring our first in-house Product Designer, in a varied role encompassing our mobile apps and website (including e-commerce funnel), which reach assorted markets and end-users (i.e. B2C, B2B, B2G).

If you’re the right person for this role, you: love exploring and testing multiple approaches to arrive at the “best possible” mobile or web experience for the target end-user; apply exceptional attention to detail to every project, no matter the screen or page at hand; commit to iterating UI/UX design through learnings derived from users as well as data (i.e. you’re comfortable with both the science and the art of UI/UX); have demonstrated ability to execute with limited resources (upside: total ownership!); have real passion for user-centered design and demonstrated ability applying user-centered design principles to create amazing web and mobile flows that continuously enhance and grow the user experience and, moreover, aligns with core strategic business goals.

You’d bring all of this experience to our growing team, where you’ll get to work closely with the CEO, COO/VPE, product managers, engineers, graphic designers and more. And although goTenna is a mid-stage startup, you’d get to come in and rethink our mobile apps and web conversion funnels from scratch — we’re looking for someone to come in with fresh eyes, new ideas, and UI/UX expertise to take everything we’ve done so far to the next level.
  • Understanding goTenna users: Conduct user research, collect insights, and develop strategies to use data gathered.
  • UX design: Apply findings to design user flows and interaction models for iOS/Android apps & web applications.
  • UI design: Create & evolve design guidelines and ensure design consistency across product lines, ranging from B2C to B2B/B2G.
  • Effective communication & collaboration: Share your learnings & designs with the team using mockups, wireframes, rapid prototypes, and other UI/UX design artifacts. Challenge the team and inspire others with your grasp of both the science and art behind UI/UX design.
  • Understand how users interact with our products through in-person interviews, phone interviews, surveys, and more — and be an advocate for them.
  • Define the user experience for new products using wireframes, storyboards, etc.
  • Test and refine the user experience through continued user learnings, derived from your own interactions with users as well as data gleaned from the product support team.
  • Work closely with product managers to drive cohesion between user experiences & product requirements.
  • Create uniform style guides and ensure that a consistent design language is applied across all product platforms.
  • Provide detailed UI guidelines for graphic designers and developers.
  • Identify opportunities to improve user experiences for existing products, help prioritize areas of focus and optimization, and balance the needs of the user with the goals of the business.
  • 3+ years of designing UI/UX for successful mobile (iOS & Android) and web applications; ideally with progressive ownership thereof
  • Experience with user testing and using data to inform your designs.
  • Demonstrated mastery of interaction design, and a heightened attention to detail.
  • Experience working within an Agile development team.
  • Ability to communicate effectively both visually and verbally.
  • Keen understanding of mobile & web platforms. Although not required, coding skills would be a plus.
  • Proficient in Sketch, Invision, Photoshop and other design tools.
  • Ability to maintain high standards of quality, even under pressure.
  • Bachelor’s degree in Interaction Design, HCI, computer science or related discipline — alternatively, demonstrated professional experience to make up for it.
  • Experience designing UI/UX for mobile messaging applications and/or e-commerce funnels.
  • Experience designing enterprise-level web applications for B2B/B2G customers.
  • Startup experience, including the proven ability to creatively adapt to resource constraints (e.g. time, budget, etc.).
  • An affinity for people who like telling jokes, sharing funny links, do cool stuff outside work, and try to be creative about team-building (e.g. survival skills training, murder mystery dinner theater, shuffleboard tournament, Mafia/Werewolf).
  • Love for goTenna and our mission to build a distributed communication network from the ground-up!

goTenna creates distributed communication networks that increase scale, resiliency, and access. Communications is the keystone of all fundamental facilities and systems, but today’s infrastructure must evolve in order to meet 21st century needs. At goTenna, we are working on advancing universal access to connectivity by decentralizing it.

goTenna builds next-generation wireless architectures to power bottom-up communications networks that get stronger as they grow. We focus on low-power, low-cost, modular mobile ad-hoc networking protocols and devices that are easy-to-use and developer-friendly. Our parallel networks are designed to both enable completely off-grid communication and augment traditional systems by extending the practical edge of connectivity.

We care a ton about what we’re building — from both social and technological perspectives — and our team is a scrappy group, armed with a few rounds of venture capital from some really nice folks (incl. Union Square Ventures, Collaborative Fund, Bloomberg Beta, A16Z, Brooklyn Bridge, MentorTech, BBG Ventures, Walden VC). Our downtown Brooklyn loft is stocked with snacks, a nap room named after Freud, and friendly, smart people who like teaching and learning from each other.

If you would like to apply for this position, please send your resume to productjobs@gotenna.com
goTenna is seeking a dynamic Senior Technical Project Manager with an ability to push forward a diverse range of projects across the organization. You will help Engineering teams deliver on complex projects and engage with various departments and vendors to manage short and long-term needs for our products. The Senior Project Manager must be capable of sorting through many competing priorities, defining processes that improve execution, championing Engineering best practices, executing with precision, and succeeding in a complex and fast paced environment. If that challenge excites you, then we’d like to talk to you.
  • Manage projects throughout the entire project lifecycle, from developing the scope, schedule and project requirements through to delivering the project on time and on budget
  • Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers
  • Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
  • Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog
  • Putting together reporting of team metrics including burn-down charts and bug reporting.
  • Run effective meetings with clear agendas, goals and outcomes
  • Proactively identify obstacles, risks and gaps in the project plan and process; suggest solutions on how to resolve them
  • Assess existing processes and identify opportunities for improvements to promote collaboration and efficient implementation across the different functional teams
  • Be a leader
  • 8+ years of Project Management experience; PMP and CSM certifications preferred
  • Very strong technical background; BS or higher in Computer Science or related Engineering field preferred
  • Expert skills in creating project timelines/roadmaps and budget/resource management
  • Ability to think ten steps ahead, negotiate conflict and effectively manage differences of opinion
  • Highly proficient at organization; detail-oriented with the ability to lead and manage multiple work streams at once
  • Strong interpersonal, analytical, problem-solving, negotiation, and conflict resolution skills with an ability to motivate teams and deliver results
  • Expert level knowledge of software project management methodologies and tools
  • Excellent written and verbal communication skills with strong ability to present
  • Experience as a Scrum Master using Scrum and/or Kanban for a minimum of two years; Scrum Master Certification is a plus
  • Startup experience
  • An affinity for people who like telling jokes, sharing funny links, do cool stuff outside work, and try to be creative about team-building (e.g. survival skills training, murder mystery dinner theater, shuffleboard tournament, Mafia/Werewolf).
  • Love for goTenna and our mission to build a distributed communication network from the ground-up!

goTenna creates distributed communication networks that increase scale, resiliency, and access. Communications is the keystone of all fundamental facilities and systems, but today’s infrastructure must evolve in order to meet 21st century needs. At goTenna, we are working on advancing universal access to connectivity by decentralizing it.

goTenna builds next-generation wireless architectures to power bottom-up communications networks that get stronger as they grow. We focus on low-power, low-cost, modular mobile ad-hoc networking protocols and devices that are easy-to-use and developer-friendly. Our parallel networks are designed to both enable completely off-grid communication and augment traditional systems by extending the practical edge of connectivity.

We care a ton about what we’re building — from both social and technological perspectives — and our team is a scrappy group, armed with a few rounds of venture capital from some really nice folks (incl. Union Square Ventures, Collaborative Fund, Bloomberg Beta, A16Z, Brooklyn Bridge, MentorTech, BBG Ventures, Walden VC). Our downtown Brooklyn loft is stocked with snacks, a nap room named after Freud, and friendly, smart people who like teaching and learning from each other.

If you would like to apply for this position, please send your resume to productjobs@gotenna.com
goTenna is looking for an aggressive but thoughtful Technical Recruiter. You will be responsible for sourcing and guiding the selection and onboarding process for a rapidly growing team. You should be naturally friendly and open, highly organized, and tenacious when it comes to finding the right people for our organization. You should have a keen sense of cultural fit and how to align a candidate’s personal goals with the growth of the company.
  • Lead effort to recruit, onboard, and retain top talent for a fast-growing technology startup
  • Work with hiring managers to evaluate talent needs to create hiring plans, job descriptions, and budgets
  • Provide an efficient and high-touch experience for every candidate from application stage to offer, evaluating skill level, driving the interview and offer process, including reference checks, salary recommendations and closing of candidates.
  • Evaluate and implement recruiting tools, including Applicant Tracking Systems (ATS), sourcing tools, referral programs, and agency vendor management
  • Bring a data-driven approach to the recruitment, selection, and retention
  • Partner with department leaders to create an attractive environment for candidates
  • Continuously identify opportunities to improve the recruiting process and employee experience
  • At least 2 years of full-cycle technical recruiting experience in an agency or corporate setting; 5+ years strongly preferred
  • Proven track record sourcing and closing technology roles for for technology startups with under 50 people
  • Experience evaluating and implementing sourcing tools (Entelo, LinkedIn Recruiter, etc)
  • Strong understanding of New York City labor market and compensation for various positions
  • Possess a strong knowledge of EEOC law and non-discriminatory hiring practices
  • A meticulous approach to organization
  • An innate understanding of how to prioritize
  • Strong written and verbal communication skills
  • Experience with compensation negotiation
  • Basic Human Resources background, including the ability to guide staff through the open enrollment process and describe benefits packages to new hires
  • PHR/SPHR/SHRM-CP/SHRM-SCP certification is a huge plus
  • Experience working at a tech startup
  • An affinity for people who like telling jokes, sharing funny links, do cool stuff outside work, and try to be creative about team-building (e.g. survival skills training, murder mystery dinner theater, shuffleboard tournament, Mafia/Werewolf).
  • Love for goTenna and our mission to build a distributed communication network from the ground-up!

goTenna creates distributed communication networks that increase scale, resiliency, and access. Communications is the keystone of all fundamental facilities and systems, but today’s infrastructure must evolve in order to meet 21st century needs. At goTenna, we are working on advancing universal access to connectivity by decentralizing it.

goTenna builds next-generation wireless architectures to power bottom-up communications networks that get stronger as they grow. We focus on low-power, low-cost, modular mobile ad-hoc networking protocols and devices that are easy-to-use and developer-friendly. Our parallel networks are designed to both enable completely off-grid communication and augment traditional systems by extending the practical edge of connectivity.

We care a ton about what we’re building — from both social and technological perspectives — and our team is a scrappy group, armed with a few rounds of venture capital from some really nice folks (incl. Union Square Ventures, Collaborative Fund, Bloomberg Beta, A16Z, Brooklyn Bridge, MentorTech, BBG Ventures, Walden VC). Our downtown Brooklyn loft is stocked with snacks, a nap room named after Freud, and friendly, smart people who like teaching and learning from each other.

If you would like to apply for this position, please send your resume to businessjobs@gotenna.com